Cool customer support tools for eBay sellers

Came across these cool customer support tools for eBay and other online sellers today. We use a similar system that we coded ourselves to handle the hundreds of customer emails every day, but these are neat and cheap.

http://www.phraseexpress.com/

http://www.shortkeys.com/index.htm

Any serious online seller knows, you have to automate as much as possible. Save some time by replying to customers quickly.