eBay has announced a new feedback revision process to launch in the week commencing 13th October.
This has been sorely needed since they banned feedback removal a while ago, especially when there had only been some miscommunication with a customer for example, and the seller was able to provide them a satisfactory sale at the end of the day.
What will this mean? Not a great deal. You will only be able to change .5% of your feedback. Why limit it?
From eBay’s news annoucenement :
A number of changes were made to the feedback system on eBay this year, including the removal of the Mutual Feedback Withdrawal tool. Many sellers felt this left them with little option to have feedback revised or cancelled when they had rectified an issue.
This new Feedback revision tool provides sellers with an opportunity to send a Feedback revision request to a buyer.
Sellers will be able to use the Feedback revision tool if they feel a buyer should now be satisfied with the transaction (i.e. an issue was resolved) or if they believe a buyer may have accidently left incorrect Feedback in the first place.
While the Feedback revision process is initiated by a seller, buyers have the option to accept or decline a request. Only one request can be made per transaction and sellers will have a limited number or requests available within a 12 month period. We suggest that sellers get agreement from a buyer to change their Feedback before initiating the process.
Coupled with this, eBay is introducing a ‘Resolution’ centre (note the change from the ‘Dispute’ terminology – a smart move).
Lets hope that they Resolution Centre is somehow tied into the negative feedback process to help resolve issues first, rather than letting the current ‘shoot from the hip customers’ leave feedback first…