If your eBay seller feedback score has dropped, don’t be too alarmed as many other sellers will notice the same thing in Australia.
eBay has just rolled out their feedback changes, now counting neutrals ‘as negatives’ when calculating your feedback, and ignoring feedback older than 12 months.
Most of our account ratings have fallen a little, and I did some quick checks of other sellers around too. Most others have fallen too.
There will be plenty of sellers concerned now that they are unable to leave negatives for buyers. With a popup box appearing on the Australian eBay site now stating
Buyers, you can no longer receive negative or neutral Feedback from sellers. You should leave honest and accurate Feedback without the fear of receiving negative or neutral ratings
will buyers leave more negatives from before, hurting feedback ratings even more?
I know this change is designed to reduce retaliatory feedback from sellers, but I have seen so few instances of this that I can’t believe it is that large a problem.
Also of course, Mutual Feedback Withdrawal is now no longer an option.
After much consideration, we’ve made the decision to remove the Mutual Feedback Withdrawal process. The reason is that – under the new rules – it opens sellers up to extortion. As part of this decision, Mutual Agreement from third-party Feedback mediation services, such as SquareTrade, will also no longer be accepted.
The marketplace continues to change in some big ways … I notice even eBay describe them as ‘bold changes’.