Comments on: Do you provide a customer service phone number for your customers? http://www.nathanhuppatz.com/2007/10/08/do-you-provide-a-customer-service-phone-number-for-your-customers/ eBay, eCommerce and more. Wed, 16 Nov 2011 19:20:48 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Nathan http://www.nathanhuppatz.com/2007/10/08/do-you-provide-a-customer-service-phone-number-for-your-customers/comment-page-1/#comment-656 Nathan Tue, 09 Oct 2007 23:36:11 +0000 http://www.nathanhuppatz.com/ebay-powerseller-blog/2007/10/08/do-you-provide-a-customer-service-phone-number-for-your-customers/#comment-656 'Even a disgruntled buyer is an opportunity' I couldn't agree more Max. One of my product ranges gets some great feedback, and extra sales due to word of mouth. I have found that satisfying a disgruntled customer can lead to an even more vocal fan of your product and business. ‘Even a disgruntled buyer is an opportunity’

I couldn’t agree more Max. One of my product ranges gets some great feedback, and extra sales due to word of mouth.

I have found that satisfying a disgruntled customer can lead to an even more vocal fan of your product and business.

]]> By: Max Leisten http://www.nathanhuppatz.com/2007/10/08/do-you-provide-a-customer-service-phone-number-for-your-customers/comment-page-1/#comment-655 Max Leisten Tue, 09 Oct 2007 17:45:40 +0000 http://www.nathanhuppatz.com/ebay-powerseller-blog/2007/10/08/do-you-provide-a-customer-service-phone-number-for-your-customers/#comment-655 Great point on allowing buyers to call you. It may not make sense for every product but in general you want to give your customers an option to reach you -- and build a better relationship (increase Customer Lifetime Value). Even a disgruntled buyer is an opportunity. Great point on allowing buyers to call you. It may not make sense for every product but in general you want to give your customers an option to reach you — and build a better relationship (increase Customer Lifetime Value).

Even a disgruntled buyer is an opportunity.

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